Effective Date: January 10, 2025

Thank you for purchasing digital products from www.nataliadornea.com. This Refund and Returns Policy explains your rights and our obligations regarding purchases made on the Website.

1. Digital Products – No Refund Policy

Due to the nature of digital products, all sales are final. Once a product is purchased and delivered (e.g., downloaded or accessed), we cannot issue a refund. This policy includes, but is not limited to:

  • Photography presets
  • Digital courses or guides
  • Templates or other downloadable content

2. Affiliate Purchases

Our Website may include affiliate links to third-party products or services. If you make a purchase through one of these links, any refunds or returns must be handled directly with the third-party seller under their policies.

3. Exceptions

Refunds may be granted in the following exceptional cases:

  • Duplicate Purchases: If you accidentally purchase the same product more than once, we will refund the duplicate transaction upon verification.
  • Technical Issues: If you are unable to access the purchased product due to a technical issue, please contact us at hello@nataliadornea.com within 7 days of purchase. We will resolve the issue or issue a refund if resolution is not possible.

4. How to Request Assistance

For any issues with your purchase, contact us with the following details:

  • Your full name
  • Email address used for the purchase
  • Order confirmation or receipt

Email us at hello@nataliadornea.com for assistance.

5. Policy Updates

We reserve the right to update this Refund and Returns Policy at any time. Changes will be posted on this page with the updated Effective Date.

Why These Policies Are Safe and Compliant

Legal Coverage: Adheres to GDPR and similar privacy laws by giving users control over their data.

Transparency: Clearly explains what data you collect, how you use it, and why you don’t offer refunds for digital products.

Consumer Protection Compliance: Acknowledges key rights like opt-outs and access to data.

Limited Refund Scope: States refund exceptions (duplicate purchases or technical issues) to maintain goodwill without risking abuse.